Frequently Asked Questions

Our interactive, audio-visual language courses are brought to you by our exclusive "Lengua Link System". The courses are conducted completely online and are customized to teach phrases and vocabulary.

While other language courses focus on grammar and language structure, our online courses provide the specific tools you need to understand and communicate with from day 1.

For assistance, support, and personal responses to your questions concerning the course, you can email your teacher at any time.

All you need is an internet connection to get started on the lessons, play vocabulary games, practice with flash cards, answer online worksheets, conduct reviews, take quizzes and tests. All course materials are available to you online for the entire course term.

We teamed up with teachers from Mexico, Central and South America to provide the Spanish that is understood by as many people as possible.

You will be granted unlimited access to all the lessons, reviews, tests and activities for six months. On average, our students complete the course in four months, spending an average of two hours per week practicing their skills.

All materials are included online. There are no additional books or materials required. We provide you with all the materials you need online. You can print out your vocabulary lists to study when you are away from the computer.

The courses are open to anyone and no previous knowledge is required. However, students must be 18 years old to take any of our Public Safety Courses.

To register, click enroll and choose your specific course. Then fill out your personal information and choose your method of payment. Once you have registered and payment has been received you can take lessons immediately.

Yes. When we receive your payment, we will activate your account immediately. We will send you a receipt via email and you can start the course.

Your account is for you only; please do not share your account with someone else. The course is designed to only keep records for one student. If you share your account your performance information will not be accurate or valid.

After you log on and click "My Lessons," your personal dashboard is located above the units and lessons. The dashboard displays your time spent interacting in the course, your test scores, your attendance, and other personal information. This area helps to keep you organized and on track.

This course is completely self-directed. You can jump around to any of the lessons, games or tests. Focus on the vocabulary that you need in your specific situation. The only exception is the final test. You must complete and pass (70% grade or higher) all the unit tests before you can take the final exam.

This course is completely self-directed. You are free to take lessons and tests as often as you like. Each computer- generated test is different, never repeating the same test twice. You can print out your test results for study away from the computer.

Absolutely -- our course is available 24/7.

Yes. Because this program is 100% self-directed, you can repeat any lesson in any order and as often as you need.

Enter your log-on ID and password. Once logged in, click on the tab on the menu bar for "My Lessons." You will then see the units listed on the left side. Choose a unit and the lessons will appear on the right side. Select a topic then click on "Take a Lesson" to get started.

Below each lesson there is a "Print/View vocab." Click this link to print out a lesson to be studied away from the computer.

You can email your teacher whenever you have a question.

Your lesson time is recorded automatically through our "Lengua Link System" when you are interacting with the lessons and course. Idle time (time without any lesson interaction) is not included in your total time online.

You will find the unit tests on the right hand side below all the lessons. Click "Take the Unit Test" and get started. You can take a unit test prior to taking the lesson to measure your knowledge level and then re-take the test after completing the lesson. We record only your highest grade.

The final exam is located on the left side under all the units. Once you have completed all the unit tests you are allowed to take the final exam. You are allowed to re-take the final exam. We record only your highest grade.

Yes. You can retake a test anytime and we will record only your highest score.

To receive your certificate, you must complete all unit tests and the final exam with a score of 70% or better. The certificate will display your grade and total time spent in the course.

If you would like to receive credit for a course approved by your state's POST or Public Safety Department, you MUST also complete the required number of hours for your state.

Once you meet the requirements of the course, you are able to print your certificate of completion. Go to the "My Lessons" page. Next to your grade and time is a drop down list that reads "I want to", click on it and select to print your certificate. You can still print your certificate even after your account has expired.

Have you completed all the unit tests and final exam? Have you completed the required number of hours? You cannot print your certificate until these are complete.

Yes. A 'Printer friendly' link is located on the top of your Progress Report and Report Card pages.

To turn off this feature, log into your account, and then click My Info on the top menu bar. A screen will appear which allows you to turn off "Word of the Day."

Click log out on the top menu bar.

Yes. Many of our students appreciate the opportunity to extend their existing account and continue the same language course.

As long as you have access to an Internet connection you are able to continue your lessons and activities from any location in the world. If this is not possible, you can catch up on your lessons at a time more convenient for you.

You will need to email us to change your log-on ID.

Log on and go to "My Lessons," in your personal dashboard you will find "My Password," click the "Change" link and update.

Log on and go to "My Lessons," in your personal dashboard you will find "My Email Address," click the "Change" link and update.

You need to know your email address to retrieve your password. Click here to retrieve your password. You will receive your password via e-mail.

You need to know your email address to retrieve your log-on ID. Click here to retrieve your log-on ID. You will receive your log-on ID via e-mail.

Yes. You may drop the course within 14 days of registering and you will receive a refund.

Close all your browser windows. Log in one more time and try again. If you are still having trouble, please email us. In order for us to help you, we will need you to include as much information as you can. Please include the text of any error message you receive and indicate what you were trying to do when the error message appeared.

Make sure your speakers are turned on and plugged in. Also check your volume setting in Windows by clicking: Start > Programs > Accessories > Entertainment > Volume control. Make sure "Mute" or "Mute all" is not selected and then adjust the volume and balance controls to the levels you prefer. If you still do not have sound, your PC may have anti-virus or anti-spyware programs that may be blocking some of the content. Try turning off your anti-virus or anti-spyware functions and see if this resolves the problem. If this resolves the problem, try setting your antivirus or anti spyware at a level that allows the content of our courses to be accessed by your computer. If you still do not have sound, please email us.

We are compatible with all major browsers in use today. We have tested our site with the latest versions of Firefox, Microsoft Edge, Safari, Google Chrome, and Opera. Internet Explorer is not recommended.

SpanishOnPatrol.com works with PCs, MACs, iPads, iPhones, Android, Nexus, most tablets and all major internet browsers.

If you have technical problems with this website, you can contact tech support.

The course is the same for both. The difference is your department receives Free Student Tracking Service (STS) and a Free administrator account.

A minimum of two students is required to set up a group account.

Yes.

You should have received an account ID and password from your group administrator. You can use this initial log-on ID and password to set up your personal account. Please enter your log-on ID and password in the log in box. You then can start taking the course.

If you are a student from a group account and logging in for the first time, please enter the log-on ID and password provided by your group administrator, including all dashes and zeros (example: 4430-002). If you still have problems, confirm the log-on ID and password with your department administrator.

Student Tracking Service (STS) is a group account feature, which enables your group administrator to track each student's progress in the course. STS is free with group accounts..

Go to www.SpanishOnPatrol.com and click and enter your log-on ID and password. After successfully logging into your account, you should see STS in the upper menu bar. If you do not see STS, you may not be logged into the administrator account. Only the administrator has access to STS. Please contact us if you are having trouble logging onto STS.

Yes. Each additional administrator is only $99. Contact us to activate another administrator.